Orders which customers cancel before shipment are are subject to a 3% fee. This fee is a result of the policy of credit card companies, in which they do not refund 3% of any refund transaction.
Although very rare, AH Parts reserves the right to cancel and refund an order before shipment occurs. This may occur due to pricing errors, shipping issues, stocking errors, or other reasons.
Warranty
Mechanical and electrical items are only warranted when installed by an ASE certified technician, and used for regular use or regular road driving, and in some cases: items which have security and programming requirements must be installed by a dealership which sells and services the vehicle.
Warranty period begins after items are received in the mail.
All electrical or mechanical items come with a 1 year standard warranty and a 30 day return policy, unless otherwise stated.
All non-mechanical and non-electrical items come with a 30 day inspection and testing window.
Warranty applies only to item prices & non-expedited shipping costs, not including international freight shipping costs.
Warranty does not cover labor, installation costs, or any expenses related to picking items up from terminals, or from us locally.
Warranty only applicable to items being installed on a vehicle as a replacement part.
Warranty will be void for any electrical or mechanical items which have been taken apart.
Normal external wear and tear is not covered by warranty.
Items which become externally damaged after item is received by customer, are not covered by warranty.
At our discretion, we may require a customer to take pictures of items that are broken or damaged in order to proceed with a warranty claim.
Please note: Although we offer warranty, we aren't always able to test mechanical or electrical parts prior to sale.
General:
Inspection of color, condition, and interchange by picture or asking via email or phone is customer responsibility.
All used items have normal wear and tear. Parts are NOT to be assumed that they are in absolute perfect cosmetic condition unless specifically stated.
Unless item description states otherwise, all parts are from USA model vehicles with a left hand drive setup.
Items described as driver(LH) or passenger(RH) side refer to US made specifications, or left hand drive vehicles. For clarity, passenger side refers to right side when sitting in vehicle, and driver side refers to left side when sitting in vehicle.
Hardware such as bolts and nuts may not be included with purchase, unless specifically noted.
Over the phone orders are also subject to the same terms listed on this page.
In very rare instances, we may have an inventory error which will force us to cancel an order, or send a near identical item which is compatible with a purchased item.
Prices are subject to change without notice.
For orders of $500 or more, we may ask you to fill and sign a credit card authorization form.
Payment & Shipping
Orders are usually packaged and picked up by carrier within 1-2 business days(not counting Saturday, Sunday, or holidays).
Shipment times are estimated by carrier, and start after the part is picked up from our warehouse.
If you would like us to ship to a PO BOX, APO, or other type of address, please contact us directly for purchase.
If your total says a signature is required, a signature will be required for your package(s) at the time of delivery.
Buyers are responsible for inspecting packages for shipping damage before signing for them. We recommend refusing packages that appear to have damaged your items, in order to get a full refund.
We are not responsible for lost or stolen packages, after delivery. If you would like to add a signature to your delivery, please contact us directly.
Residents of California(USA) will pay sales tax on all purchases. If you are unaware of the current sales tax, please contact us for assistance.
Any international customs fees, duties, taxes, etc... must be paid for by the buyer.
We are not liable for delayed or late shipments due to weather, carrier issues or unforeseen circumstances. If there are any delays in shipment, buyer must contact carrier to resolve any issues. We cannot cancel or refund orders due to unforeseen shipping delays.
If your shipment is being delivered via freight truck (LTL), you will be responsible to off load the delivery, regardless of shipment weight. You must also provide a valid working phone number in order for the carrier to contact and initiate delivery.
Returns
All returns for exchange must be made within 30 days of item being received by customer unless otherwise stated.
All items shipped by AH Parts have a marker based, hand-written number on them for identification purposes, which must remain on any returned items.
Returns can only be accepted when customer receives an RMA(Return Merchandise Authorization) by contacting us.
Returns for incorrectly ordered parts are subject to a 25% restocking fee and shipping & handling charges cannot be refunded. To determine incorrect orders, we may ask for your vehicle's VIN.
AH Parts cannot pay return shipping costs for incorrectly ordered items.
Items which are lost or damaged during the return process will not be refunded. Customer is responsible to properly package items being returned in order to avoid damage.
A shipping refund cannot be given for international shipments in cases where shipping is deemed as LTL or freight.
Shipping refunds are only applicable to non-expedited shipping costs.
At our discretion, we may require a customer to take pictures of items that are broken or damaged in order to proceed with a return.
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