Request to cancel an order prior to shipment is subject to a 3% fee, in accordance with the prevailing policy of credit card companies.
This fee is applied due to the non-refundable 3% portion of any refund transaction mandated by credit card companies.
Although very rare, AH Parts reserves the right to cancel and fully refund an order before shipment occurs. This may occur due to pricing errors, shipping issues, stocking errors, or other unforseen reasons or errors.
Cancelling orders that have already shipped will incur a withholding of the shipping cost and any return transit costs.
Warranty
Mechanical and electrical items are only warranted when installed by an ASE certified technician, and used for regular use or regular road driving, and in some cases: items which have security and/or programming requirements must be installed by a dealership which sells and services the vehicle.
Warranty period begins after items are received in the mail.
All electrical or mechanical items come with a 1 year standard warranty and a 30 day return policy, unless otherwise stated.
All non-mechanical and non-electrical items come with a 30 day inspection and testing window.
Warranty refund covers 100% of the item cost.
Warranty refund covers standard shipping costs within the USA. It does not cover expedited or international shipping costs.
Warranty does not cover labor, installation costs, or any expenses related to picking items up from terminals, or from us locally.
Warranty is only applicable to items being installed on a vehicle as a replacement part.
Warranty is only applicable to mechanical or electrical faults.
Normal external wear and tear is not covered by warranty.
Warranty will be void for any electrical or mechanical items which have been taken apart.
At our discretion, we may require a customer to take pictures of items that are broken or damaged in order to proceed with a warranty claim.
For warranty approval, for mechanical or electrical items, we may ask to speak with the installation technician and review all related paperwork, documentation, and receipts.
Please note: Although we offer warranty, we aren't always able to test mechanical or electrical parts prior to sale.
General:
Inspection of color, condition, and interchange by picture or asking via email or phone is customer responsibility.
All used items have normal wear and tear. Parts are NOT to be assumed that they are in absolute perfect cosmetic condition unless specifically stated.
It is the buyer's responsibility to inspect the quality and test fit ordered items, especially spare tires, within 30 days of receipt. Do not store items like spare tires for later use without checking them first.
Unless item description states otherwise, all parts are from USA model vehicles with a left hand drive setup.
Items described as driver(LH) or passenger(RH) side refer to US made specifications, or left hand drive vehicles. For clarity, passenger side refers to right side when sitting in vehicle, and driver side refers to left side when sitting in vehicle.
Hardware, such as bolts and nuts, are not included with your purchase unless otherwise specified.
Over the phone orders are also subject to the same terms listed on this page.
In very rare instances, we may have an inventory error which will force us to cancel an order, or send a near identical item which is compatible with a purchased item.
Prices are subject to change without notice.
For orders of $500 or more, we may ask you to fill and sign a credit card authorization form.
Payment & Shipping
In the event that an address change is requested after the placement of an order, it is possible that said order may necessitate a re-purchase and incur a fee amounting to 3%. This fee is imposed as a consequence of the policies instituted by credit card companies or paypal, whereby shipment to an updated address is not feasible absent the reprocessing of the order and the levy of a 3% transaction fee.
Orders are usually packaged and picked up by carrier within 1-2 business days(not counting Saturday, Sunday, or holidays).
International orders which are lost or stuck outside of the USA cannot be refunded, as we have no way of filing a claim or retreiving a package once it leaves the USA.
Shipment times are estimated by carrier, and start after the part is picked up from our warehouse.
If you would like us to ship to a PO BOX, APO, or other type of address, please contact us directly for purchase.
If your total says a signature is required, a signature will be required for your package(s) at the time of delivery.
Buyers are responsible for inspecting packages for shipping damage before signing for them. We recommend refusing packages that appear to have damaged your items, in order to get a full refund.
We are not responsible for lost or stolen packages, after delivery. If you would like to add a signature to your delivery, please contact us directly.
Residents of California(USA) will pay sales tax on all purchases. If you are unaware of the current sales tax, please contact us for assistance.
Any international customs fees, duties, taxes, etc... must be paid for by the buyer.
We are not liable for delayed or late shipments due to weather, carrier issues or unforeseen circumstances. If there are any delays in shipment, buyer must contact carrier to resolve any issues. We cannot cancel or refund orders due to unforeseen shipping delays.
If your shipment is being delivered via freight truck (LTL), you will be responsible to off load the delivery, regardless of shipment weight. You must also provide a valid working phone number in order for the carrier to contact and initiate delivery.
Returns
Returns must be made within 30 days of receiving the item, unless stated otherwise.
All items shipped by AH Parts have a marker based, hand-written number on them for identification purposes, which must remain on any returned items.
Customers must contact us for a Return Merchandise Authorization (RMA) before returning items.
Returns for incorrectly ordered parts are subject to a 25% restocking fee and shipping & handling charges cannot be refunded. To determine incorrect orders, we may ask for your vehicle's VIN.
AH Parts does not cover return shipping costs for incorrectly ordered items.
Items which are lost or damaged during the return process will not be refunded. Customer is responsible to properly package items being returned in order to avoid damage.
A shipping refund cannot be given for international shipments in cases where shipping is deemed as LTL or freight.
Shipping refunds are only applicable to non-expedited shipping costs.
We may request pictures of broken or damaged items before processing a return.
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